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Responsible gambling in Canada: support by province

Responsible gambling in Canada is handled province by province: each has its own free support line, and regulated online sites must offer limits, breaks and self-exclusion. The lines below are the ones published by provincial governments and health services.

Support lines by province

Province or territoryServiceNumber
OntarioCAMH gambling services (option 2)416-535-8501
OntarioCredit Canada, for debt linked to gambling1-800-267-2272
AlbertaAlberta Health Services, 24 hours1-866-332-2322
British ColumbiaGambling Support BC, 24 hours1-888-795-6111
ManitobaManitoba Addictions Helpline1-800-463-1554
SaskatchewanProblem gambling line, 24 hours1-800-306-6789
QuebecJeu : aide et référence, bilingual, 24 hours1-800-461-0140
Nova ScotiaMental Health and Addictions Crisis Line1-888-429-8167
Prince Edward IslandGambling Support Line, 24 hours1-855-255-4255
Northwest TerritoriesNWT Help Line1-800-661-0844
NunavutKamatsiaqtut Help Line1-800-265-3333

The Nova Scotia number is a general crisis line and not one reserved for gambling. In an emergency, 988 reaches the suicide crisis line across the country. Alberta also runs a GameSense information line at 1-833-447-7523, open limited hours.

Responsible gambling tools on regulated sites

An Ontario site registered with the AGCO has to let a player set deposit and loss limits for 24 hours, 7 days and one month, and when several are set the lowest one applies. Loosening a limit takes effect only after a cooling-off period of at least 24 hours. iGaming Ontario adds that every regulated site offers spend and time tools, short breaks and self-exclusion. Alberta's standards say the same about limits and the 24-hour delay.

PlayNow in British Columbia lets a player set a weekly deposit limit in one-dollar steps up to $100,000. Lowering it applies at once, and raising it takes about a day. In Quebec the weekly cap on Espacejeux runs from $25 to $9,999, with the same rule on raising it.

Self-exclusion

Each province runs its own program, and Ontario's BetGuard covers every regulated online site in one step. The self-exclusion page lists the programs, their terms and who runs them.

Age limits

An Ontario account holder must be 19 or older, and 18 is allowed only for buying a lottery ticket. The wider picture is in the licence overview.

Sources